Data Deletion Instructions

Rizzchain has no user accounts — you check out as a guest. If you have ordered from us or interacted with our Instagram or Facebook ads, you can ask us to delete the data we hold about you.

How to request deletion

1. Reply to your Rizzchain order confirmation email with the subject line Data deletion request.
2. Include the email address you used at checkout and, if you have it, your order number.
3. We confirm within 5 business days and complete the deletion within 30 days.

Never ordered?

If you only saw or tapped our ads and never checked out, Rizzchain holds no account or order data about you — we don't create accounts. Ad-activity data is held by Meta; remove it in your Facebook or Instagram settings under Off-Facebook / Off-Meta activity.

What gets deleted

Your name, email, shipping address, the personalized text on your order, and any advertising identifiers we stored with it. We also ask our advertising and analytics providers, including Meta, to delete the events tied to you.

What we must keep

We keep the minimum sales records required by US tax and accounting law, and any records needed to resolve a dispute or prevent fraud. These are not used for marketing.

Ads and Meta data

You can also remove ad-activity data held by Meta directly in your Facebook or Instagram settings, under Off-Facebook / Off-Meta activity.